We want your experience with Zhampagge to be as great as the organizer bag itself. If you find a problem with your unused Zhampagge, just return it to us within 30 days of purchase and we will ship you another one at no cost or refund your purchase price (minus shipping costs). Within 30 days of us receiving your unused Zhampagge, a refund will be issued in the same form as the original payment. Please be sure to send your invoice or receipt to ensure that your return is processed properly. We accept returns of eligible purchases made on Zhampagge.com and at certain approved selling events only.